Cuelift
Cuelift Support
Questions, a problem with a recording or a purchase that did not unlock? Start with the answers below, or write to us.
Contact us
Write to us and include your device model and the app version. We read every message.
info@mobixify.comFrequently asked questions
Is the app really free?
Yes. Scripts, the prompter and recording are free, mirroring included, with no watermark. Free takes run up to 3 minutes. Pro adds unlimited take length, 4K recording where your device supports it, .docx and Google Docs import, and custom colours, fonts and themes.
Do I need an account?
No. There is no sign-up and no login. Your scripts and settings stay on your device.
Where are my scripts and videos stored?
On your device. Scripts and takes are kept in the app, and each recording is also saved to your Photos unless you turn that off in Settings. Videos are shared only when you choose to share them.
Does it work offline?
Yes. Writing, scrolling and recording need no connection. Importing a Google Docs link, and buying or restoring Pro, need one.
How do I import a Google Doc?
With Pro, paste the share link of a Google Doc that is set to "Anyone with the link can view". The app fetches the text directly from Google. Private documents cannot be imported.
How does the free trial reminder work?
The purchase screen shows the exact date billing starts. If you start the yearly trial and allow notifications, the app also reminds you two days before the trial ends. The reminder is set on your device and is a courtesy: to avoid the charge, cancel in the subscription settings of your Apple Account or Google Play before the trial ends (Apple needs at least 24 hours' notice).
The camera or microphone does not work.
Open your device Settings, find the app and make sure Camera, Microphone and Photos are allowed. Close other apps that use the camera, then try again. If it still fails, email us with your device model and app version.
I bought Pro but it is not unlocked.
Open the Pro screen in the app and tap Restore Purchases, signed in to the Apple Account or Google account that made the purchase. See the steps on this page, or email us.
How do I delete my data?
Your scripts and takes are on your device: delete them in the app, or delete the app. To ask us to delete the purchase record held by our purchase service, email us with the order number from your Apple or Google receipt. See the Privacy Policy for what is kept and for how long.
Subscriptions and purchases
Restore a purchase
Open the Pro screen in the app and tap Restore Purchases. Sign in to the same Apple Account or Google account that made the purchase.
Cancel a subscription
Subscriptions are managed by Apple or Google, not by Mobixify. Deleting the app does not cancel a subscription.
iPhone and iPad
- Open Settings and tap your name, then Subscriptions.
- Choose the app and tap Cancel Subscription.
Android
- Open the Google Play Store and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Choose the app and tap Cancel subscription.
Refunds
Purchases are billed by Apple or Google, so refund requests go to them first. If the app itself is faulty, write to us.