Catchy Support

Yes. Catchy is an online game, so you need a free account and an internet connection to host or join a match. You must be at least 13 years old, and creating an account means accepting the Terms and Privacy Policy, which are linked in the game.

Your e-mail address, display name and password (stored only as a hash), your account ID, the chat you send in rooms, the records of your matches, your reports, and technical data such as your IP address in server logs. There is no advertising, analytics or tracking, and the game does not use your location, contacts, photos, camera or microphone. The Privacy Policy, linked in the game's Settings, lists everything and says how long each item is kept.

There is no automatic password reset yet, and the game sends no e-mail. Write to us from the e-mail address of your account, tell us your display name, and we will help you. If you no longer want the account, you can ask us to delete it instead.

In the room, tap REPORT on the player's slot, choose a reason (abusive chat, offensive name, spam, cheating or other) and send the report. The player is never told who reported them. The server adds the last chat lines that player wrote in that room and that you could read. You can still report a player who has left while you are in the room. Our own team reviews reports and acts on reports of objectionable content within 24 hours. You can also email us about a player, a room or any content, including content you think is illegal. Give us the display name, the room name and the time.

In the same window as REPORT, choose BLOCK. That player's chat lines are hidden from you on your device. The list is saved on your device for your account, holds up to 200 players, and is never sent to us. Blocking does not remove the player from the room or the match. You can choose UNBLOCK in the same window while the player is in your room.

In the game, sign in, open Profile and choose DELETE ACCOUNT, enter your password and confirm. On the web, open moba.ping999.tr/account/delete, sign in and choose Delete my account. If you cannot sign in, email us from the e-mail address of your account with the subject "Delete my Catchy account" and your display name; we act within one month. Deleting ends all your sessions, deletes the account and removes your name and ID from finished match records. It cannot be undone. Deleting the game from your device does not delete your account. See the Privacy Policy for what is kept and for how long.

When you sign in, Catchy asks the server which game version it plays with. If you need a newer version, update the game in the App Store or Google Play. If the server cannot be reached, check your connection and try again in a few minutes. If it keeps failing, email us with your device model and what the screen says.

You can sign in on more than one device, but an account can be in the game on one device at a time. Signing in on a second device disconnects the first.